Order Cancellation Policy

Please submit any cancellation via email to cancellation@nexxusnutrition.com

Email cancellations must contain the following: First name, last name, order number, phone number, and email address. This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have questions in regards to canceling your order.

Every effort will be made to accommodate the cancellation of your order, providing your order has not been charged and/or shipped out. In the event that a cancellation was submitted (via email or phone), and your order was shipped out after, we will gladly refund the complete balance charged including shipping. However, if the cancellation was documented as received after the order was shipped, we will refund the merchandise total less shipping upon return of merchandise.

Refund/Exchange Policy

Shop from the convenience of your computer with the comfort of knowing that your order is backed by a 30 Day Money Back Guarantee. We at Nexxus want you to be 100% satisfied with your purchase. If for some reason you are not satisfied or find our juice is not right for you, simply send back the factory sealed unopened bottles to us within 30 days your package was delivered by UPS and receive a full refund less a 15% restocking fee. You will be responsible for the return shipping cost and any bottles damaged while in transit to our Returns Department. All returns must receive a RMA (return merchandise authorization) number in order for the return to be processed. Please write your RMA number on the outside of the box. If an RMA number is not listed on the outside of your returned box, it will be refused by our Returns Department and sent back to you. Please contact us at returns@nexxusnutrition.com to receive an RMA number.

NOTE: Refunds sent with no RMA number, or mailed to the call center will be returned to sender at senders expense.

Out of Stock Policy

• The most important thing to keep in mind when ordering is that our stock balances fluctuate throughout the day with sales demand. Items are constantly being sold and our stock is constantly being replenished. Most items "Out of Stock" ship within 1 week.

• Just because the item you ordered is NOT identified as out-of-stock does not necessarily mean that it will be in-stock at the moment you order it. We will make a reasonable attempt to notify you via the email address provided with the order if the item you ordered is out-of-stock.

Delivery of purchase

• At Nexxus, we believe fresh juice is better. That is why we produce smaller batches of our products.  We don't overstock our warehouses and then sell you products have been sitting on selves for months.  You are assured the absolute freshest product available on the market. This commitment to freshness means that our stock balances fluctuate throughout the day with sales demand. This could mean that your order can take up to three (3) business days to ship from our warehouse. On very rare occasions with high demand time periods it may take longer but even during this time most items "Out of Stock" ship within 1 week.
• Canadian and Mexican orders are ship via UPS or USPS at the choice of the buyer.  All international orders outside of North America are shipped by USPS international surface shipping and can take 4-6 weeks.  If you wish USPS international air delivery, please contact customer care.  There will be addtional fees.